Covid Secure Cleaning Policy:

At Karshare, we are taking extra safety precautions to ensure that our community of car owners and car renters can use our service with confidence during the Covid-19 health crisis.

Contactless check-in

  • Karshare uses keyless technology which removes the need for any close contact.

  • Using our secure KarshareGo technology, our community can rent and unlock cars with our app, mitigating the risk of transmission.

  • No Karshare booking requires the car owner to meet with the renter in person.

Clean and sanitised cars

  • Car owners are required to clean and sanitise their vehicles before every rental, paying particular attention to areas such as seatbelts, buttons, switches and steering, as well as external handles on the doors and boot.

  • Karshare provides sanitisation kits (hand sanitiser and antibacterial wipes) to all car owners, which are left in the car for renters to use before and after their booking.

  • Renters are required to return the car in the same condition as they found it at the time of collection.

  • We recommend car owners get their vehicles professionally cleaned at least once a month.

  • Karshare holds an exclusive 30% discount with Dropless, a leader in sustainable, mobile vehicle cleaning and preparation. To book a car wash and sanitisation, owners can create an account on www.dropless.co.uk and use the promo code KARSHARENEW at check-out. Dropless operates throughout Bristol.

You can find more detailed information about our cleaning procedures in our cleaning charter:

https://karshare.com/cleaning

Information about cleaning charges can be found below:

Owners

Owners are expected to provide a clean vehicle:

  • Clean outside

  • Clean inside

  • Free of rubbish and personal effects

Renters

If a renter is unhappy with the cleanliness of the vehicle on pick-up, they must provide photo evidence in the Karshare app and report this before they start their rental and send any interior photos to help@karshare.com.

Renters are expected to return the vehicle in the same clean condition. If the vehicle requires a clean the actual cost will be charged (a minimum charge of £20 applies) plus a £10 admin fee to cover the time of organising the clean and liaising with the Owner, plus a £10 Inconvenience fee. The £10 inconvenience fee will either be paid to the Owner if they had to clean their vehicle, or to Karshare, if we have cleaned the car ourselves.

The cost of the clean will vary according to the condition the vehicle is returned in and below are some examples of some indicative charges:

Moderate condition: £30 charge

  • Vehicle has moderate dirt on exterior such as mud

  • Floor mats and upholstery require some cleaning and cannot simply be shaken out

  • Light stains or spillages

Poor condition: £100

  • Major stains to upholstery

  • Requires steam cleaning

Pet hair: £100

  • Without the consent of the Vehicle Owner

  • Requires steam cleaning

Smoking: £100

  • Without the consent of the Vehicle Owner

  • Requires scent removal

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