We try to capture the rental deposit of £250 48 hours before the rental is due to start. If you see a failed deposit notification this means we were unable to capture the funds needed to start your rental.

This may be because of insufficient funds on the card. To fix this please top up the funds on your card from another bank account or try a different card. You'll need to go to the rental booking details where you will see the deposit section. If you still see a failed deposit and you have enough funds in your account please check with your bank.

If you still need help please contact us

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