As a renter or an owner, you can cancel your booking at any time through Karshare's website or app.
Owner cancellations
It is the owner's responsibility to ensure that they honour all rental bookings made. However, Karshare accepts there will be times when an owner needs to cancel a booking. The cancellation fee varies depending on how close the cancellation is to the booking start time.
|
Booking start time is |
Cancellation fee |
|
More than 48 hours away |
None |
|
Between 48 hours and 24 hours away |
£25* *If the Renter makes another booking with the same Owner within 24 hours after the cancellation, Karshare will drop this fee. |
|
In less than 24 hours |
£50 |
Renter Cancellations
If you need to cancel your rental, please do so with as much notice as possible, so that the owner has enough time to take a new booking.
The cancellation fee and grace period varies dependent on how close the cancellation is to the booking start time. Please see table below for breakdown.
|
Booking start time |
Cancellation grace period without charge |
Cancellation fee |
|
More than 48 hours away |
Unlimited |
None |
|
Between 48 hours to 24 hours away |
6 hours |
1 day's rental |
|
In less than 24 hours |
1 hour |
Full booking value |
Please note for any renter cancellations the booking fee (including it's VAT) is non-refundable.
Renter no show
Renters that fail to turn up for their booking will be charged 100% of the booking value.
Karshare cancellations
A rental maybe cancelled by Karshare for a number of reasons which may relate to the eligibility of the renter or issues between our app and the vehicle not working together. When a rental is cancelled by Karshare there is no pay out to the owner.
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Call us +44 20 8138 8800