You can cancel a booking at any time through Karshare's website or app. If you need to cancel your rental, please do so with as much notice as possible so that the owner has enough time to take a new booking.
Renter cancellation fees and grace periods
The cancellation fee and grace period varies dependent on how close the cancellation is to the booking start time. Please see table below for details.
|
Booking start time |
Cancellation grace period without charge |
Cancellation fee |
|
More than 48 hours away |
Unlimited |
None |
|
Between 48 hours to 24 hours away |
6 hours |
1 day's rental |
|
In less than 24 hours |
1 hour |
Full booking value |
Please note for any renter cancellations the booking fee (including its VAT) is non-refundable.
Renter no show
Renters that fail to turn up for their booking will be charged 100% of the booking value.
Remember to upload and verify your licence before your rental starts. If your rental is unable to start because you’ve not uploaded your licence, you won’t be entitled to a refund.
Owner cancellations
Owners are also charged cancellation fees, which can be seen here.
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Call us +44 20 8138 8800