An automatic cancellation is where our system will cancel a booking when certain criteria are not met. Any Renter who tries to book again will have the subsequent booking automatically cancelled as well.
We will automatically cancel bookings for a number of reasons which can be found below:
|
Reason |
Cancel by Karshare Reason |
Notes |
|
Too many points on License |
Over 3 points |
|
|
Driver does not hold correct entitlement |
Not entitled to drive |
e.g. motorbike license only or provisional |
|
License not held for long enough |
License not held for 24 months |
License must be held for at least 2 years |
|
License country of issue not accepted |
Not on our list of accepted countries |
|
|
License has expired |
License expired |
|
|
License is disqualified or revoked |
License disqualified |
e.g. banned for drinking |
|
Does not meet age requirements |
Does not meet Karshare's age criteria |
|
|
Banned User |
User banned for unacceptable behaviour |
|
When an automatic cancellation happens there would be no owner payments made and the renter receives a full refund. All automatic cancellations happen before the rental starts and we do not apply late cancellation rules.
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Call us +44 20 8138 8800