An automatic cancellation happens when our system cancels a booking where certain criteria are not met.
Why can a rental be automatically cancelled?
We will automatically cancel bookings for a number of reasons which can be found below:
Reason |
Cancel by Karshare Reason |
Notes |
Too many points on licence |
Over 3 points |
|
Driver does not hold correct entitlement |
Not entitled to drive |
e.g. motorbike licence only or provisional |
Licence not held for long enough |
Licence not held for 24 months |
Licence must be held for at least 2 years |
Licence country of issue not accepted |
Not on our list of accepted countries |
|
Licence has expired |
Licence expired |
|
Licence is disqualified or revoked |
Licence disqualified |
e.g. banned for drinking |
Does not meet age requirements |
Does not meet Karshare's age criteria |
|
Banned user |
User banned for unacceptable behaviour |
|
How do automatic cancellations affect payments?
When an automatic cancellation happens, there'll be no payments made to the owner and the renter will receive a full refund. All automatic cancellations happen before the rental starts and we don't apply late cancellation rules.