An automatic cancellation is where our system will cancel a booking when certain criteria are not met.
Any renter who tries to book again will have the subsequent booking automatically cancelled as well.
What are the reasons for automatic cancellations?
We will automatically cancel bookings for a number of reasons which can be found below:
|
Reason |
Cancel by Karshare Reason |
Notes |
|
Too many points on License |
Over 3 points |
|
|
Driver does not hold correct entitlement |
Not entitled to drive |
e.g. motorbike license only or provisional |
|
License not held for long enough |
License not held for 24 months |
License must be held for at least 2 years |
|
License country of issue not accepted |
Not on our list of accepted countries |
|
|
License has expired |
License expired |
|
|
License is disqualified or revoked |
License disqualified |
e.g. banned for drinking |
|
Does not meet age requirements |
Does not meet Karshare's age criteria |
|
|
Banned User |
User banned for unacceptable behaviour |
|
How does automatic cancellations affect payments?
When an automatic cancellation happens there would be no owner payments made and the renter receives a full refund. All automatic cancellations happen before the rental starts and we do not apply late cancellation rules.
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Call us +44 20 8138 8800