An automatic cancellation happens when our system cancels a booking where certain criteria are not met.
Any renter who tries to book again will have the subsequent booking automatically cancelled as well.
Why can a rental be automatically cancelled?
We will automatically cancel bookings for a number of reasons which can be found below:
|
Reason |
Cancel by Karshare Reason |
Notes |
|
Too many points on licence |
Over 3 points |
|
|
Driver does not hold correct entitlement |
Not entitled to drive |
e.g. motorbike licence only or provisional |
|
Licence not held for long enough |
Licence not held for 24 months |
Licence must be held for at least 2 years |
|
Licence country of issue not accepted |
Not on our list of accepted countries |
|
|
Licence has expired |
Licence expired |
|
|
Licence is disqualified or revoked |
Licence disqualified |
e.g. banned for drinking |
|
Does not meet age requirements |
Does not meet Karshare's age criteria |
|
|
Banned user |
User banned for unacceptable behaviour |
|
How do automatic cancellations affect payments?
When an automatic cancellation happens, there'll be no payments made to the owner and the renter will receive a full refund. All automatic cancellations happen before the rental starts and we don't apply late cancellation rules.
Remember to upload and verify your licence before your rental starts. If your rental is unable to start because you’ve not uploaded your licence, you won’t be entitled to a refund.
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