Your deposit will be returned within 7 working days from the end of your rental booking as long as there is no damage found on the car which will require investigation. We always release the funds back as soon as we can but depending on how the deposit has been taken and who you bank with affects the time it takes for the funds to be released back. Your patience in waiting for 7 working days at the end of your rental is appreciated.
Depending on how the deposit has been taken will also affect how the transaction shows in your bank account. If you see the transaction as "pending" on your statement, once the deposit has been released back, the transaction will disappear completely from your account. However if the deposit shows in your bank account as an actual debit then you will see the deposit amount credited back.
If a claim for damages is made by the car owner, Karshare will investigate and use the condition photos to settle the case. We will always return the deposit to you unless we are certain damage was caused to the car during your rental. You are responsible for taking good quality clear photos, including all panels of the car, both at the start and the end of the rental.
Please note that for damages to alloys we charge the following flat fees and you'll see that if the alloy has already been damaged before, and the vehicle has not subsequently had its alloys repaired, we only charge 50% of the cost back to you:
| Type of alloy | Average cost per alloy | Charge per alloy damaged |
| Standard alloy | £80 | £80 for first damaged alloy and £40 for subsequent damages |
| Premium alloy | £100 | £100 for first damaged alloy and £50 for subsequent damages |
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