Using the Karshare app for your rental

All cars on the Karshare platform use keyless technology. This means you don't need to pick up any keys to access the car you have booked. Instead, you use the Karshare mobile app as your key to lock and unlock your car.

Below, we will quickly run through how this works and what this will look like in the app:

You can use the pick up and return instructions in your booking confirmation email to see where the car is located.

Within 30 minutes of the booking start time, you can go into your booking on the Karshare App and tap the ‘Get directions’ button to be directed to the where the vehicle is parked.

You’re only permitted to drive the vehicle in the United Kingdom, the Isle of Man or the Channel Islands as our insurance only covers you when driving in these locations. We are also not currently allowing additional drivers so only the renter whose name the booking is made under is eligible to drive the vehicle.

To start your rental, go into your booking at press the "Start" button below:

Once you have pressed "Start" the app will direct you to take photos of the car to create a condition report.

You can do this by selecting the "Begin walk around".

If you notice any interior damage or mess, you can use the optional interior condition report to add photos at the start of your rental.

Once the condition report is complete, you will be asked to verify your identity by taking a selfie.

Some cars will require you to input the fuel and mileage readings from the car and take a photo of the dashboard to show that the figures you've inputted are correct.

How do I submit readings on a start-stop car?
You’ll need to turn the engine on before taking readings at the start of the rental. For start-stop cars, at the end of a rental, you must leave the engine on until you’ve taken the dashboard photos.

Do I always have to submit fuel and mileage readings?
If the screen below does not appear on your booking, you can skip over this section as the readings will be sent automatically.

Simply press the unlock button on the screen below:

Your app will function as the key to the doors of your car during your rental.

If your car requires a key for the ignition, you will find this in the glove box.

If your car uses a button to start and stop the engine, please use the start/stop button.

To end your rental you will need to click the "End rental" button as shown on the screen below:

Once you have completed your return condition report, your rental will be ended.

However, you will still have 5 minutes to collect your belongings if you have left anything inside.

We would really appreciate it if you would leave a review of your rental once it has ended.

These reviews really help us to improve our service.