If you are having trouble unlocking or locking the car this is likely caused by a Bluetooth connection problem between your phone and the car. To rectify this, please follow the steps below:
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Please ensure that your Bluetooth permissions are allowed for the Karshare app
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Turn off your Bluetooth and turn it back on again
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Please check if you can now unlock and lock the car
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If not, please try logging out of the app, closing the app, reopening the app and then logging back in
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Please check if you can now unlock and lock the car
Raise a ticket
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Call us +44 20 8138 8800