Renters

Renting a vehicle

• Renter and licence requirements
• Cleaning your rental car
• Can I drive abroad?
• How do I make a booking?
• Incompatible mobile phones
• How to use the Karshare app for your rental

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Cancellations

• Automatic cancellations
• Renter cancellations

Deposit, Payments and Fees

• When will I get my deposit back?
• Renter score and pricing
• Failed deposits
• Fines and Charges
• Booking costs
• Accepted payment methods

Accidents and breakdowns

• Breakdowns
• Accidents
• Renter insurance and excess

Vehicle usage policies

• Cancellations policy
• Late returns policy
• Insurance Policy
• Additional mileage
• Additional drivers
• Smoking and Vaping Policy

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